Website Terms and Conditions
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Website Terms and Conditions

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The terms and conditions set out below (‘the terms’) apply to all user interactions with the website of Wollongong City Council (‘Council’).  By accessing or using this website, and any services provided through it, you declare that you:

  1. have read these terms; and
  2. agree, without limitation or qualification:
    • to the terms (as modified, altered or otherwise updated by Council from time to time, with or without notice to you); and
    • to check the terms and to be bound by such of them as are in effect when you access or use the website or any services provided through it.
Please click on the headings below to expand each section.
All copyright and other intellectual property contained within this web site (including literary, artistic, musical and audio-visual works; code; software; web design and layout) is owned by or licensed to Council and protected by domestic and international copyright and trademark laws.  The information and files on the site may be downloaded, stored in cache, displayed and printed for personal use only.  Content must not be modified, copied, reproduced, adapted or republished except with the written authorisation of Council.
If you believe that copyrighted material is available on this website in a way that constitutes copyright infringement, or a breach of an agreed license or contract, please contact Council.


This website is for information and communication purposes only.   Nothing contained within this site constitutes professional advice.  No representation is made regarding the accuracy or authenticity of the content of this site, or of anything incorporated by reference. 

Other site links

This website contains links to other websites operated by organisations other than Council. These links are provided for your convenience and should not be seen as an endorsement of those sites or the information that they provide.
Council is not responsible for the relevance, accuracy, currency or reliability of any information found on those sites.  

Third Party Content

Some of the information provided on this website is supplied by third parties. It is important that all users understand that third party information is not endorsed by Council and your legal obligation is with the third party. Please be aware that Council has not necessarily checked third party content.
Council does not accept any liability whatsoever for any direct or indirect loss, damage or injury suffered as a result of reliance on any such information. All persons using or relying upon such content do so at their own risk, and accept sole responsibility for assessing the relevance and accuracy of that content.

​Availability of online services

Council makes reasonable efforts to ensure that this website is available for users at all times. However, Council cannot guarantee:
  • continuous or uninterrupted access to this website, or
  • that the website or software downloaded from it will be free from computer viruses.
You agree to accept the full cost of any necessary repair, correction and maintenance of any of your computer software or hardware, which may be necessary as a consequence of you accessing this website.

Using Online Services

Manner of use

You may use information provided to you through Council’s online services, solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, modify the information, or make it available to any third parties.

Legal capacity to contract

In using Council’s online services, you declare that you are over 18 years of age and have legal capacity to contract in Australia. If you are using a credit card to process a transaction, you declare that the credit card is issued in your name and that you will pay to the issuer all charges incurred using Council’s online services.

Transaction information

The accuracy, currency, completeness or otherwise of any information you provide to Council in the course of using any services is your responsibility and you agree to be bound by it.  Council is not responsible for ensuring that any information provided by you in the course of using any service is accurate, current or complete.

Verified access

Certain online services offered by Council require verified access (eg, a login ID and password).  You agree that you are solely responsible for: 
  • only providing information to Council that is accurate, current and complete;
  • maintaining the security of your login and password, and
  • all activity which occurs on or through your account, whether authorised or unauthorised.
You should change your password immediately if you believe that your login or password has been used without authorisation. Council accepts no liability for your failure to comply with these obligations.

Specific service terms and conditions

You acknowledge that any online services made available by Council may be subject to specific additional terms and conditions, and you agree to review and comply with those terms and conditions.  Access to and use of any of Council’s online services shall be deemed to constitute acceptance of the additional terms and conditions applicable to such services.

Mapping Services

Council provides access via this website to certain of its mapping records.  Access to the records is provided in good faith and for general information purposes only.  You agree to seek independent expert advice before relying on any information contained in any mapping records accessed via this website.


Online services are provided through a secure website [using SSL (secure socket layer) encryption or TLS (transport layer security)].  However, you acknowledge that internet transmissions are never entirely secure or private, and that any message or information you send to or through the website (including credit card information) may be read or intercepted by others, even where a website is stated to be secure.
If you are concerned about conveying sensitive material to Council over the Internet, you might prefer to contact Council by telephone or mail.
​For information about the broader collection and use of personal information by Council, please refer to our Privacy Management Plan.  The information below does not apply to other websites we may link to.

Age of user

If you are aged 16 or under, you need your parent’s or guardian's permission before you provide personal information to Council through our website. Users without parental or guardian consent are not allowed to provide Council with personal information.


The staff who maintain and operate the City website are subject to the Privacy and Personal Information Protection Act 1998 and Council's Privacy Management Plan.

Collecting your information

You authorise Council to collect information about you and about the transactions processed by you via Council’s online services.  Council may also make use of website data that directly or indirectly identifies users.

Site visit data

This site uses Google Analytics to track visitor data and behaviour in an anonymous form.


You may request that certain documents provided to Council be treated as confidential. However, the final discretion lies with Council.

Dealing with your information

Council will deal with any such information that is personal information in accordance with its Privacy Management Plan, the Privacy Code of Practice for Local Government and the Privacy and Personal Information Protection Act 1998.

Releasing your information

You authorise Council to release any of your information to any third party if:
  • the third party is used by Council in order to provide services to you;
  • Council is requested to do so in the course of a criminal or other legal investigation;
  • Council determines that disclosure is necessary in connection with any complaint regarding your use of the website or services.
If you believe that we have not followed the principles of this privacy statement or would like to comment, please contact us.

Governing law

All matters relating to this website are governed by the laws of the State of New South Wales, Australia.

Limitation of liability

Nothing in these terms excludes, restricts or modifies any condition, warranty, right or remedy which is conferred on you by the Trade Practices Act 1974 (Cth), Fair Trading Act 1987 or any other consumer legislation as amended (Acts). If, in providing any service to you, Council breaches any condition or warranty imposed by the Acts, Council’s liability for that breach will be limited to Council’s choice of:
  • providing you with the service again; or
  • the refund to you of the cost of providing you with the service.



Council will not be liable under any circumstances for any loss of profits, direct or indirect loss, damage or injury (even if it has been advised of the possibility of such loss of profits or damages) which are the consequence of you acting, or failing to act, on any information contained on or referred to on this website, or any information provided to you through any service on the website.
Council is not liable to you for defamatory, offensive or illegal conduct of any user of this website, whether caused through negligence of Council or through any other cause.

Online Services

Council does not warrant, guarantee or make any representation, express or implied, that:
  • any services will be available at any time for use by you;
  • this website, or the server that makes the site available on the WWW, is free of software viruses;
  • the functions contained in any software contained on this website will operate uninterrupted or are error-free; and
  • errors and defects in this website will be corrected.
Council may, at any time, without prior notice, and without incurring any liability, to you, cancel or suspend any or all online services and/or substitute alternative services, which may or may not be interactive or transactional in nature.
Council will not be liable under any circumstances for any loss or any damages of any kind which are the consequence of the unavailability of any service for your use or your inability to use any service.

Transaction information

Council is not liable for any loss or damages suffered by you or any third party where the loss or damages are a result of you providing information to Council that is inaccurate, outdated or incomplete.

Verified access

Council accepts no liability for your failure to comply with the obligations listed under the sub-heading ‘Verified access’ in the Online Services section above.


Council accepts no liability for the interception or ‘hacking' of data through the website by unauthorised third parties.


Council disclaims any and all warranties, express or implied, regarding the handling of any of your information, including personal information, by any third party in the manner required by Australian law or otherwise.
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