Contact Council
Skip Ribbon Commands
Skip to main content
Navigate Up
Sign In

All council websites and online services will be unavailable from 5:30pm today for essential maintenance

Contact Council

Print this Page
Customer Service (02) 4227 7111​​​​​
You can contact Wollongong City Council by phone, online, web chat, mobile app, mail, relay services, or visit our Customer Service team in person.
Contact us to request a service, report maintenance issues, make a compliment or complaint, or any other Council-related enquiry. 

Phone Council

Contact our Customer Service Team on (02) 4227 7111.
For after hours Council-related emergencies, please call our general number for assistance, (02) 4227 7111.

Online Services

We have a number of online services available:

Web Chat

Customer Service Web Chat is available weekdays between 9am - 4.30pm.
Simply click on the Webchat link and you'll be in direct contact with a Customer Service representative via online chat.

Report It App

Our Report It App lets you report a problem, take a photo and send details to us, including the location, via your mobile device.
Search for 'Wollongong Report It' on the Apple App Store or Google Play.

Visit Us

Visit our Customer Service Centre for rates payments, animal registrations, licences, permits and development applications, and all other enquiries.
You'll find us at 41 Burelli Street, Wollongong.
Opening hours:
Monday to Friday, 8.30am - 5pm
Planning applications, 8.30am - 4.30pm


You can email us at, including attachments if needed. Or if you prefer hard copy post, mail us at:
Wollongong City Council
Locked Bag 8821

Interpreter Service

Our Interpreter Service provides onsite and face-to-face interpreting for the publice. Fees apply. To find out more or book a service online, please visit our Interpreter Service page.

Hearing Impairment

If you're deaf, or have a hearing impairment or speech impairment, contact us through The Australian Communication Exchange on 13 36 77, or via the National Relay Service.
Page last updated: